We offer a hassle free 7 day return policy on all our products. If you do not like a product or it does not fit well, then we will refund the amount that was spent during the purchase.
1. Simply call us at +91-8696933655 within 7 days of receiving the product. Else you can write a mail on firstname.lastname@example.org with the below details for initiating the return
- Order Number
- Pick up address for picking up the return shipment
- Phone number of the contact person
- Reason of return
2. Once we receive your request, we will initiate the pickup from the shipping address mentioned in your original order. We will share the return labels that has to be pasted on the return shipment.
3. Please note the product must be unused and unwashed for hygiene reasons. Also, the product tags should be intact with its original packing, else we will not be able to process your return. Reverse Pickup usually takes 1-3 days from the day the request is initiated.
4. After we receive the return, the product will go through a quality check. Please note that it may take 7-10 days for us to receive the returned product.
5. Finally, after the product passes the quality check, we will initiate the refund in your bank account or paytm wallet
Points to note:
1. We offer reverse pick up for majority of pincodes in India. But if reverse pick up is not available for your pincode, then we would request you to send the product back to us at the below address and we will add an extra INR 70 while processing the refund
Zillivate Ventures Private Limited, Shree Vardhman Gardenia, C1-204, Sector-10, Sonipat Haryana - 131001
Contact Number: +91-8696933655
Email ID: email@example.com
2. In case a product is missing from your shipment or a product is damaged in transit, please call or email us within 48 hours of the receipt of the shipment for us to investigate further
Cancel the order?
An order can be cancelled until the order is dispatched, Please call us on +91-8696933655 or email us at firstname.lastname@example.org to cancel your order. If the order is shipped, we can not cancel the order and then return process has to be followed as mentioned above