We offer a hassle-free 7-day return policy on all our products. If you do not like a product or it does not fit well, then we will refund the amount that was spent during the purchase.
1. Simply call us at +91-8696933655 within 7 days of receiving the product. Else you can write a mail to firstname.lastname@example.org with the below details for initiating the return
- Order Number
- Pick up address for picking up the return shipment
- Phone number of the contact person
- Reason for return
2. Once we receive your request, we will initiate the pickup from the shipping address mentioned in your original order. Keep the returned product ready. The courier may check the contents at the time of pickup.
3. Please note the product must be unused and unwashed for hygiene reasons. Also, the product tags should be intact with their original packing. Reverse Pickup usually takes 1-3 days from the day the request is initiated.
4. After we receive the return, the product will go through a quality check. Please note that it may take 7-10 days for us to receive the returned product.
5. Finally, after the product passes the quality check, we will initiate the refund in your bank account or wallet.
Points to note:
1. We offer reverse pick-up for the majority of pin codes in India. But if reverse pick up is not available for your pin code, then we would request you to send the product back to us at the below address and we will add an extra INR 70 while processing the refund
Zillivate Ventures Private Limited,
Krishna Gehlawat Road, Opposite Flipkart Warehouse,
Siddharth Colony, Sonipat, Haryana - 131001
Contact Number: +91-8696933655
Email ID: email@example.com
2. In case a product is missing from your shipment or a product is damaged in transit, please call or email us within 48 hours of the receipt of the shipment for us to investigate further
Cancel the order?
An order can be canceled until the order is dispatched, Please call us at +91-8696933655 or email us at firstname.lastname@example.org to cancel your order. If the order is shipped, we can not cancel the order and then the return process has to be followed as mentioned above.
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